Thank you for shopping with us at Coretronic Reality Inc. Online Store. We strive to ensure your satisfaction with every purchase. Please read our Warranty Policy and Export Control Assurance Terms carefully to understand your rights and responsibilities.
Warranty Policy
- Coretronic Reality Incorporation (“CRI”) offers thirty (30) days limited warranty for development kit and evaluation kit (“Product”) from the delivery date to you.
- The limited warranty is applicable for any defects in material and workmanship by normal usage.
- The limited warranty is not applicable for any accidents, misuses, or unauthorized modifications to the Product.
- You shall contact our customer service team at service.cri@coreality-inc.com within the warranty period, provide the invoices and proof of purchase documents, to obtain the return material authorization number from CRI. Any returns without return material authorization number will not be accepted by CRI.
- You shall pay for the shipping fees for returning the Product to CRI. You may utilize the shipping service with tracking number, or purchase the insurance for Product shipping.
- Once the defect is confirmed by our customer service team, CRI will repair or replace the Product and delivery it to you by our expenses.
- Please note that this warranty policy is subject to change without prior notice. For any questions or concerns regarding refunds, returns, or extended warranties, please contact our customer service team at service.cri@coreality-inc.com. We appreciate your business and look forward to serving you.
Export Control Assurance
- You acknowledge that all that all software, source code and technology (collectively, “Products”) obtained from Coretronic Reality Incorporation (“CRI”) (and its subsidiaries and affiliates) are subject to U.S. and other applicable trade control, export, import, and sanctions laws, legislation, regulations, and restrictions. These may include, but are not limited to, the U.S. Export Administration Regulations, the Office of Foreign Assets Control Regulations, and any other national legislation related to trade controls. Compliance with these laws is the responsibility of you. The Products obtained by CRI may also be subject to specific encryption regulations in the country of the download, transfer or use. You are responsible for complying with any such in-country regulations.
- You warrant that it and its Affiliates will not directly or indirectly export, re-export, transfer or release (collectively, “Export”) any Products (whether or not incorporated into another product) or direct product thereof to any destination, person, entity or end use prohibited or restricted under the applicable laws, regulations and legislation, including under U.S. law without prior U.S. government authorization to the extent required by regulation.
- Without limiting the foregoing, you agree that it will not Export any Products, or any direct product of a CRI Product, to any country or territory, its government, any entity organized under the laws of such country or territory, or any individual resident in such country or territory, if at the time of Export, the country or territory is subject to a U.S. Government embargo or comprehensive sanctions. The US government currently maintains comprehensive embargoes and sanctions against Belarus, Cuba, Iran, North Korea, Russia, Syria, and impacted regions of Ukraine, but any amendments to these controls shall apply.
- You agree that it will not use any Products (either as a whole or in part) in any activities directly or indirectly related to the design, development, production, testing, stockpiling or use of any missiles, rocket systems or military unmanned aerial vehicles (“UAVs”), any nuclear, chemical or biological weapons (“WMDs”) or any other prohibited or restricted military or nuclear end-use, or in any manner Export any Products (either as a whole or in part) to any other person or entity for use in any such WMD or military end-use. You acknowledge that other countries may have trade laws pertaining to the Export, import, use, or distribution of the Products, and that compliance with same is the responsibility of you. In the event that you proposes to Export any Products (either as a whole or in part) to any other person or entity, You shall screen that person or entity, and any other party to the proposed Export transaction, in order to confirm that the proposed Export transaction is not contrary to, and will not constitute a violation of, any of the export/import, trade control, or sanctions requirements or restrictions set forth in this agreement.
- If CRI or a CRI Affiliate is required under applicable trade laws to obtain any export license or other government authorization to license, sell and/or otherwise supply the Products to you, you agree to provide in a timely manner all necessary documentation to CRI to support CRI’s application for that export license or other government authorization as CRI shall request. That documentation may include, but is not limited to, an end use statement, an import license, or any other required information. CRI and its Affiliates reserve the right to suspend the performance of its obligations under this Agreement until any required export license or other government authorization is granted by the competent government regulatory authority without incurring any liability to you, and CRI and its Affiliates shall have no further obligation whatsoever under this Agreement in the event that the competent government regulatory authority fails or declines to issue any such required export license or other authorization. You agree to comply with all the terms, conditions, and restrictions of any required export license, as notified by CRI. You agree to indemnify and hold CRI and its Affiliates harmless from all damages and liability that may arise out of connection with your violation of applicable export/import, trade control, or sanctions laws, regulations, and legislation, together with any and all third-party claims, actions, causes of action, loss and expenses arising out of your failure to comply with your obligations as provided for in this section.
- You hereby certify that: (A) You are not located in or a resident of, and will not use the Products in, any country that is subject to an embargo or comprehensive sanctions by the U.S. Government; (B) You are not included on any of the U.S. Government’s lists of prohibited and restricted parties, including the U.S. Commerce Department’s Denied Parties List, Entity List or Unverified List, or the U.S. Treasury Department’s List of Specially Designated Nationals and Blocked Persons (the “OFAC SDN List”), and, in the case of a legal entity, you are not fifty percent (50%) or more owned, directly or indirectly, by one or more parties on the OFAC SDN List (individually or in the aggregate); and (C) If you are a person or entity located in Belarus, Burma (Myanmar), Cambodia, the People’s Republic of China, Nicaragua, Russia or Venezuela, you are not a “military end-user” and you will not use any Products for a “military end-use”, as those terms are defined in section 744.21 of the U.S. Export Administration Regulations, 15 C.F.R. Parts 730-774.
Please note that this policy is subject to change without prior notice. For any questions or concerns regarding refunds, returns, or warranties, please contact our customer service team at service.cri@coreality-inc.com. We appreciate your business and look forward to serving you.